HP Deskjet 6988dt Printer - Paper jam

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Paper jam

Follow these steps to remove a paper jam:
1.

Press the

Resume

button.

If the paper jam does not clear, then go to the next step.

2.

Turn off the printer.

3.

Push the two latch handles on the printer's rear access door toward each other, and
then remove the door.

4.

Remove any paper that is inside the printer by pulling it out from the back of the
printer.
If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.

5.

Replace the rear access door securely.

Chapter 11

128

HP Deskjet 6980 series

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6.

If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.

Caution

Remove the paper jam carefully as it is possible to damage the

printer when removing paper from the front.

7.

Turn on the printer, and then press the

Resume

button.

8.

Reprint the document.

Note

If paper jams occur frequently, try using a heavier paper. See the reference

guide for paper weight specifications.

Accessories?

If the Two-Sided Printing Accessory is attached to the printer, follow
these

steps to clear a paper jam from the Two-Sided Printing

Accessory

.

If the Auto Two-Sided Print Accessory with Small Paper Tray is
attached to the printer, follow these

steps to clear a paper jam Auto

Two-Sided Print Accessory with Small Paper Tray

.