Automatic two-sided printing problems
Paper jam occurs inside the Automatic Two-Sided Printing Accessory
Follow these steps to remove a paper jam from the duplexer.
1.
Turn off the printer.
2.
Press the buttons on the left and right sides of the duplexer, and then remove it from
the printer.
Warning
Remove the duplexer before opening it when clearing a paper
jam.
3.
Remove any paper inside the printer.
4.
Open the duplexer.
5.
Remove any paper from inside the duplexer.
6.
Close the duplexer, and then re-attach the duplexer to the printer.
Option for two-sided printing cannot be selected
The printer driver cannot sense the duplexer until a print job is sent to the printer. Print
a single sided document, and then print the two-sided document. The option for using
the duplexer will appear in the printer software.
If the option for the duplexer still does not appear, verify that the following conditions
exist:
User's guide
157
●
The duplexer is attached to the printer.
●
The duplexer is
enabled
in the printer software.
●
The media type and size selected on the
Paper/Quality
tab are supported by the
duplexer.
For a list of supported media types and sizes, see the specifications for the duplexer:
–
Automatic Two-Sided Printing Accessory
–
Auto Two-Sided Print Accessory with Small Paper Tray
Only one side of the page prints when the two-sided printing option is enabled
Verify that the following conditions exist:
●
The
correct print options
are set in both the printer software and the software
program that you are using.
●
The photo paper is not curled, if you are printing on two-sided photo paper. Photo
paper should be flat before printing. See
storing and handling photo paper
for more
information.
●
If the media type or size is not supported by the duplexer, you can print the document
by using the
manual two-sided printing instructions
.
The media type and size that is selected on the
Paper/Quality
tab are supported
by the
duplexer
.
Note
Do not try to print a two-sided document on single-sided paper, such
as single-sided photo paper.
Binding margin is in the wrong place
1.
Open the
Printer Properties
dialog box.
2.
Click the
Finishing
tab.
3.
Verify that the following conditions exist:
–
Flip pages up
is not selected for binding along the side (book binding).
–
Flip pages up
is selected for binding along the top (tablet binding).
For more information, see
two-sided printing
.
Paper size changes when the two-sided printing option is selected
The paper size is not supported by the
duplexer
.
Colors look faded
If the colors look faded, try printing the two-sided document by using the
manual two-
sided printing instructions
.